Terms & Conditions
Last updated: [insert date]
Welcome to Part4Cars ("we," "us," "our"). These Terms & Conditions ("Terms") govern your access to and use of part4cars.eu (the "Site") and any purchase you make through it. By placing an order or otherwise using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.
1. About Us
Part4Cars is operated by [Company Legal Name], registered in Lithuania under company number [registration number], with its registered address at [address]. VAT number: [VAT number]. You can contact us at [email] or [phone number].
2. Products
We sell genuine and aftermarket automotive parts and accessories. Product descriptions, images, and compatibility information are provided for guidance only. While we make every effort to ensure accuracy, we do not guarantee that all details (including fitment, colour, and packaging) are error-free. If you are unsure whether a part fits your vehicle, please contact us before ordering.
3. Prices and Payment
All prices displayed on the Site are in EUR and include applicable VAT unless stated otherwise. We reserve the right to change prices at any time, but changes will not affect orders already confirmed. Payment must be made in full at the time of order using one of the payment methods offered at checkout. We reserve the right to refuse or cancel any order in cases of pricing errors, suspected fraud, or unavailability of stock.
4. Order Acceptance
An order is considered accepted only once we send you a confirmation email. We reserve the right to reject or cancel any order for any reason, including inaccurate pricing, product unavailability, or suspected fraudulent activity. If we cancel an order after payment has been taken, you will receive a full refund.
5. Shipping and Delivery
We aim to dispatch orders within [1-2 business days] of payment confirmation. Delivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery times are provided for guidance only and are not guaranteed. Risk of loss or damage passes to you upon delivery. If your order is delayed, lost, or arrives damaged, please contact us as soon as possible.
6. Right of Withdrawal (EU Consumers)
If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 calendar days of receiving your order, without giving any reason, in accordance with EU Directive 2011/83/EU. To exercise this right, contact us at [email] before the withdrawal period expires. Goods must be returned unused, in their original packaging, and in a condition suitable for resale. Return shipping costs are the responsibility of the customer unless the item is faulty or was sent in error.
This right of withdrawal does not apply to parts that have been installed, used, or specifically modified for the customer, or to sealed goods that are not suitable for return for hygiene or safety reasons once unsealed.
7. Returns and Refunds
In addition to the statutory withdrawal right above, we accept returns within 30 days of delivery for unused items in their original packaging. To start a return, contact us with your order number. Once we receive and inspect the returned item, we will process your refund to the original payment method within [10-14 business days]. Items returned damaged, used, or without original packaging may be subject to a reduced refund or refusal.
8. Warranty
Parts sold through the Site are covered by the manufacturer's warranty where applicable, as stated on the individual product page. Statutory consumer warranty rights under applicable EU and Lithuanian law remain unaffected by any manufacturer warranty. If a product is faulty or not as described, contact us to arrange a repair, replacement, or refund in accordance with your legal rights.
9. Cancellations
You may cancel your order free of charge at any time before it has been dispatched. Once an order has been shipped, our standard return process (see Section 7) applies instead.
10. Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential damages arising from the use of, or inability to use, our products or the Site, including but not limited to loss of income, loss of use of a vehicle, or damage caused by incorrect installation. Nothing in these Terms excludes or limits liability for death, personal injury caused by negligence, fraud, or any other liability that cannot be excluded under applicable law.
11. Intellectual Property
All content on the Site, including text, images, logos, and graphics, is the property of Part4Cars or its licensors and is protected by copyright and trademark law. You may not reproduce, distribute, or use any content from the Site without our prior written consent.
12. Privacy and Personal Data
Your personal data is collected and processed in accordance with our Privacy Policy and applicable data protection law, including the General Data Protection Regulation (GDPR). By using the Site, you consent to the collection and use of your data as described in that policy.
13. Governing Law and Disputes
These Terms are governed by the laws of the Republic of Lithuania, without regard to its conflict of law provisions. Any dispute arising from these Terms or your use of the Site shall first be attempted to be resolved amicably. If unresolved, disputes shall be submitted to the competent courts of Lithuania, or, where applicable, resolved through the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.
14. Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.
15. Contact Us
If you have any questions about these Terms, please contact us:
Part4Cars
Email: [email]
Phone: [phone number]
Address: [address]